You can sometimes resolve one of the errors in the following table by reinstalling Adobe Reader.
Aug 08, 2016 Hi ireneh3263308. Try to download Adobe Reader from here: Adobe - Adobe Acrobat Reader DC Distribution, select your Operating System, Language and Version and Download. Let us know if you face any issue downloading Adobe Reader. Dial +1-888-633-7151 (toll free) to Fix Adobe Reader Application Initialization Error. We are available 24x7 to fix Adobe Products related issues. I tried XI and DC but always got a 'Newer version already installed' message or, occasionally a critical. Unable to install Adobe Reader on Windows 10.
Uninstall Reader from your computer.
- Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Reader, and click Uninstall. Click the Uninstall button to confirm.
- Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, click the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Reader, click Uninstall, and follow the prompts.
- Windows 7: Click Start and choose the Control Panel. Double-click the Programs And Features icon. Select Adobe Reader, click Uninstall, and follow the prompts.
- Go to the Adobe Reader Downloads page and click Download Now.
Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
If you still have difficulties, try using a different web browser.
Uninstall Acrobat from your computer.
- Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Acrobat, and click Uninstall. Click the Uninstall button to confirm.
- Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, select the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Acrobat, click Uninstall, and follow the prompts.
- Windows 7: Click Start and choose the Control Panel. Double-click Programs And Features. Select Adobe Acrobat, click Uninstall, and follow the prompts.
Re-install Acrobat using the downloaded setup or DVD.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
Error | Title | Solution |
1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
1309 | Error attempting to open the source file: C:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5 | Windows. |
1310 | Error writing to file: C:Config.Msi.. Verify that you have access to that directory. | See Error '1310: Error writing to file: C:Config.Msi..' | CS4 products. |
1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 'Source file not found..data1.cab' when installing Adobe products | Windows. |
1321 | The Installer has insufficient privileges to modify this file: c:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows. |
1327 | Invalid drive | See Error 1327 | 'Invalid Drive' | Install | CS4, CS5, Acrobat, Reader. Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to 'write' for everyone to the shared folder or drive. |
1328 | Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor. | A file has changed or is missing. Uninstall and reinstall the program. See Error 1328: Error applying patch to file. |
1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the CD-ROM, or a problem with this package. | The source cabinet is corrupt. See Windows Installer Error Messages. |
1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: |
1500 | Another installation is already in progress. Complete that install before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
1601 | Out of disk space | Ensure that you have enough disk space on your primary disk and update again. |
1603 | A fatal error occurred during installation or #_AdobeError_#1603 | Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products. |
1606 | Could not access network location | Try using the Microsoft Fix it wizard, available at support.microsoft.com/kb/886549. This wizard updates the Windows registry. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Fix it wizard, see the solutions in Error 1606 | Install | Acrobat 8, 9 | CS4. |
1612, | The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. |
1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. Quit an installer or wait for the first one to finish. |
1624 | Error applying transforms. Verify that the specified transform paths are valid. | This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted. This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the updater file locally (on your computer) and then run it in a separate step. To download and install the update, locate the latest update for Acrobat or Reader here: After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch filenames have a .MSP extension and are named for each product and update, such as AcrobatUpd11009.msp, AcrobatUpd1014.msp, or AdbeRdrUpd11007.msp. Please select Country. Ford Reprogramming website: Ford allows the re-flashing of most modules on their vehicles. PATS key re-learn, additional programming and key erase also supported. FJDS also comes with dealer level diagnostics for vehicles 2018 and up. Click here to download the FJDS Software: FJDS Software Download Page. Ford fjds download. After Installing: Diagnostic Software Updates will pop up on Mondays and Thursdays when available. |
1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). |
1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader. |
28000 | Installation of the Acrobat Licensing Module has failed. | Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit |
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Uninstall Reader from your computer.
- Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Reader, and click Uninstall. Click the Uninstall button to confirm.
- Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, click the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Reader, click Uninstall, and follow the prompts.
- Windows 7: Click Start and choose the Control Panel. Double-click the Programs And Features icon. Select Adobe Reader, click Uninstall, and follow the prompts.
- Go to the Adobe Reader Downloads page and click Download Now.
Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
If you still have difficulties, try using a different web browser.
Uninstall Acrobat from your computer.
- Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Acrobat, and click Uninstall. Click the Uninstall button to confirm.
- Windows 8: Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, select the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Acrobat, click Uninstall, and follow the prompts.
- Windows 7: Click Start and choose the Control Panel. Double-click Programs And Features. Select Adobe Acrobat, click Uninstall, and follow the prompts.
Re-install Acrobat using the downloaded setup or DVD.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
Error | Title | Solution |
1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
1309 | Error attempting to open the source file: C:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5 | Windows. |
1310 | Error writing to file: C:Config.Msi.. Verify that you have access to that directory. | See Error '1310: Error writing to file: C:Config.Msi..' | CS4 products. |
1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 'Source file not found..data1.cab' when installing Adobe products | Windows. |
1321 | The Installer has insufficient privileges to modify this file: c:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows. |
1327 | Invalid drive | See Error 1327 | 'Invalid Drive' | Install | CS4, CS5, Acrobat, Reader. Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to 'write' for everyone to the shared folder or drive. |
1328 | Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor. | A file has changed or is missing. Uninstall and reinstall the program. See Error 1328: Error applying patch to file. |
1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the CD-ROM, or a problem with this package. | The source cabinet is corrupt. See Windows Installer Error Messages. |
1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: |
1500 | Another installation is already in progress. Complete that install before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
1601 | Out of disk space | Ensure that you have enough disk space on your primary disk and update again. |
1603 | A fatal error occurred during installation or #_AdobeError_#1603 | Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products. |
1606 | Could not access network location | Try using the Microsoft Fix it wizard, available at support.microsoft.com/kb/886549. This wizard updates the Windows registry. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Fix it wizard, see the solutions in Error 1606 | Install | Acrobat 8, 9 | CS4. |
1612, | The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. |
1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. Quit an installer or wait for the first one to finish. |
1624 | Error applying transforms. Verify that the specified transform paths are valid. | This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted. This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the updater file locally (on your computer) and then run it in a separate step. To download and install the update, locate the latest update for Acrobat or Reader here: After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch filenames have a .MSP extension and are named for each product and update, such as AcrobatUpd11009.msp, AcrobatUpd1014.msp, or AdbeRdrUpd11007.msp. Please select Country. Ford Reprogramming website: Ford allows the re-flashing of most modules on their vehicles. PATS key re-learn, additional programming and key erase also supported. FJDS also comes with dealer level diagnostics for vehicles 2018 and up. Click here to download the FJDS Software: FJDS Software Download Page. Ford fjds download. After Installing: Diagnostic Software Updates will pop up on Mondays and Thursdays when available. |
1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). |
1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader. |
28000 | Installation of the Acrobat Licensing Module has failed. | Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit |
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For instructions on installing Reader, see Install Adobe Acrobat Reader DC | Windows.
Mac users: If you are trying to install on Mac OS, see Troubleshoot Acrobat Reader installation on Mac OS.
Adobe has identified some issues with the current Reader download center. The engineering team is working to address them. Here are temporary workarounds for these known issues.
Issue: The Acrobat Reader installer can have trouble working behind some proxy server environments.
Workaround: Download the Acrobat Reader installer directly.
Issue:Antivirus software from vendors like Comodo, Jiangmin, and Rising incorrectly identifies the Acrobat Reader installer as malware.False reports from these vendors include 'TrojWare.Win32.Trojan.Agent.Gen,' 'Trojan/JmGeneric.bcy,' and 'Suspicious.'Users also report 'Failed to Initialize' errors and the installer getting quarantined.
Workaround:Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate. Ensure that your antivirus signatures are up to date.
Make sure that your system meets the minimum system requirements.
Note:If you're running Windows 7 or 8, you can install Reader X or later. If you're running Windows 10, you can install Acrobat Reader XI or DC.
Note:
Not sure which version of Windows you have? See Which Windows operating system am I running?
If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below.
- Nothing happens.
- A file stops downloading prematurely.
- Any of the following error messages appear:
'The server returned extended information.'
'Connection failure has interrupted the download. Check your Internet settings and click retry.'
'Cannot connect to server, server cannot be found.'
If you see the following page, click Install now to download the latest version of Reader.
For step-by-step instructions, see Install Adobe Acrobat Reader DC | Windows.
If you see the following page, it means you're running an older version of Windows and can install an older version of Reader. Select your Windows version, a language, and the version of Reader that you want to install. Then click Download now.
For step-by-step instructions, see Install an older version of Adobe Reader | Windows.
2. Make sure that your Internet connection is stable.
An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www.microsoft.com, www.apple.com, or www.mozilla.com. If the problem persists, contact your network administrator, help desk resource, or Internet service provider (ISP).
After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using.
3. Download when there is less activity on the Internet.
A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity (for example, late in the evening, early in the morning, or on weekends).
4. Download Acrobat Reader from a different link.
Try downloading the Acrobat Reader installer directly.
Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. (To determine the manufacturer of a video card, view the card's properties in Device Manager.)
6. Install Acrobat Reader to individual workstations.
You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder.
7. (Internet Explorer only) Verify security and ActiveX settings.
Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:
Open Internet Explorer, and choose Tools > Internet options.
Note:
In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner.
Click the Security tab, then select the Trusted Sites zone.
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Click the Default level button. (If the Default level button is dimmed, continue to the next step.)
Move the slider until the security level is Medium, and then click Apply.
Click the Defaultlevel button. (If the Default level button is dimmed, continue to the next step.)
Move the slider until the security level is Medium, click Apply, and then click OK.
To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information.
Note:
In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner.
Click the Security tab, and then select the Trusted Sites zone.
Make sure Active Scripting is set to Enable, and click OK.
Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable.
JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
Open Chrome, and choose Settings from the Options menu.
Scroll to the bottom of the page, and click Show advanced settings.
Make sure Allow all sites to run JavaScript is selected, and then click Done.
If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above.
The following documents can help you resolve some common problems during and after installation:
- Error 1402 or error 1406 when installing Acrobat or Reader
- Resolve the issues when uninstalling Adobe Reader 8.0
- Install error 1327: 'Invalid Drive' | CS5, CS4, Acrobat, Reader | Windows
- Error 'The Adobe Acrobat/Reader that is running cannot..view PDF..'
- Troubleshoot errors, freezes | Reader | Windows
Visit the forums. See if other users are experiencing similar download and installation problems by visiting the Acrobat Reader user forum, or the Deployment & Installation forum on AcrobatUsers.com. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number.
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